Privacy Policy

1. Scope

This Policy applies to shop owners, managers, team members, independent professionals, customers who check in through a participating shop, prospective subscribers, and visitors to WalkInManager.com.

A participating shop may enter or manage information about its customers and team members. In those circumstances, information may be provided to Haircut Now by the shop rather than directly by the individual.

2. Information We Collect

Account and identity information

When you create or use a Walk-In Manager account, we may collect:

• Name, email address, telephone number, and account identifier
• Authentication, verification, login, and account-status information
• Account role, permissions, shop association, and manager assignments
• Subscription, trial, billing-frequency, and product-entitlement information

Shop and business information

Shop owners, managers, and businesses may provide:

• Business name, address, telephone number, and email address
• Operating hours, team information, walk-in settings, and manager permissions
• Shop subscription information, branding, and business-usage information

Walk-in and queue information

Depending on how a shop uses Walk-In Manager, we may collect or process:

• Customer name, check-in time, queue position, and shop association
• Requested or assigned team member and walk-in status
• Offer, acceptance, pass, walked-out, completion, and service timestamps
• Team-member availability, check-in and check-out activity, and activity history
• Notification, device, and diagnostic information

Location information

Some features use device location to confirm or support team-member check-in at a participating shop, prevent misuse, and provide location-dependent functionality. We may collect a business address, approximate location, or precise device location when permission is granted and the feature requires it.

We do not require precise location for every feature and do not use precise location solely for advertising. Disabling location permission may prevent location-based check-in from working properly.

Payment, trial, and subscription information

Third-party payment processors may collect billing and payment-card information. Haircut Now generally does not store complete payment-card numbers. We may receive transaction identifiers, payment status, amounts, billing interval, trial dates, renewal dates, cancellation status, and payment-provider account identifiers.

Device, cookie, and usage information

We or our service providers may automatically collect IP address, browser and device type, operating system, application version, time zone, pages or screens viewed, session activity, crash information, network information, and approximate location derived from IP address.

We may use cookies, local storage, analytics tools, pixels, and similar technologies to maintain sessions, remember preferences, measure usage, diagnose problems, prevent fraud, and improve Walk-In Manager.

3. How We Use Information

We may use information to:

• Create, authenticate, secure, and manage accounts
• Maintain roles, permissions, shop relationships, and product entitlements
• Operate customer check-in, walk-in queues, assignments, and reporting
• Support team-member location check-in and availability controls
• Send walk-in offers, queue updates, account notices, and service notifications
• Process subscriptions, trials, renewals, cancellations, and payments
• Provide customer support and troubleshoot technical issues
• Prevent fraud, misuse, duplicate accounts, and unauthorized access
• Analyze performance, improve products, and develop new features
• Comply with law, enforce agreements, and protect users and Haircut Now

4. Communications and Notifications

We may send transactional communications concerning account access, verification, walk-ins, queue activity, subscriptions, trials, payments, security, support, product operation, or important policy changes. These communications are generally necessary to provide Walk-In Manager.

Applications may use push-notification tokens and notification preferences to deliver walk-in offers and other operational notices. Users can control push notifications through their device settings.

Where you separately consent, Haircut Now may send SMS messages. Message frequency may vary and message and data rates may apply. Where supported, reply STOP to opt out or HELP for assistance. Consent to promotional SMS is not a condition of purchase. Mobile telephone information and SMS opt-in consent are not sold or shared with third parties for their independent marketing or promotional purposes.

5. How We Disclose Information

We may disclose information when necessary to operate Walk-In Manager to:

• Service providers supporting hosting, cloud infrastructure, authentication, payment processing, email, SMS, push notifications, analytics, security, storage, customer support, and technical operations
• Authorized shop owners, managers, or team members according to their account role and permissions
• Parties involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law
• Government authorities or other parties when reasonably necessary to comply with law, respond to legal process, protect safety, investigate fraud, or enforce agreements

Haircut Now does not sell personal information to third parties in exchange for money. Some analytics or advertising technologies may constitute “sharing” or targeted advertising under certain state laws. Where applicable, we provide or honor legally required opt-out choices.

Participating shops may independently collect or maintain information about their customers and personnel outside Walk-In Manager. Contact the applicable shop regarding records it controls independently.

6. Data Retention and Security

We retain information for as long as reasonably necessary to provide the service, maintain business and accounting records, prevent fraud, resolve disputes, enforce agreements, satisfy legal obligations, and establish or defend legal claims. When data is no longer reasonably necessary, we may delete, deidentify, or anonymize it, subject to legal requirements and technical limitations.

Haircut Now uses administrative, technical, and organizational safeguards designed to protect information, including secure authentication, encryption in transit, access controls, role-based permissions, payment tokenization, monitoring, and secure cloud infrastructure. No Internet transmission or storage method is completely secure.

7. Your Privacy Choices and Rights

Depending on how you use Walk-In Manager, you may be able to:

• Update account information and business settings
• Change device location and push-notification permissions
• Opt out of promotional emails or applicable SMS messages
• Manage cookies through browser controls
• Request access, correction, deletion, or portability of personal information
• Opt out of certain targeted advertising, sale, or sharing where applicable

Residents of certain U.S. states may have additional rights, including rights to confirm processing, access, correct, delete, obtain a portable copy, opt out of certain profiling or targeted advertising, limit certain uses of sensitive information, and appeal a denied request. We may verify identity before completing a request.

Walk-In Manager accounts and business-management services are not directed to children under 13. We do not knowingly create accounts for or collect personal information directly from children under 13 without legally sufficient authorization.

8. Third-Party Services

Walk-In Manager may link to or integrate with payment processors, authentication services, cloud providers, messaging services, analytics providers, or other third parties. Their independent privacy policies apply when you interact directly with them.

9. Changes to This Policy

We may update this Policy to reflect new features, technology, business practices, or legal requirements. We will update the Effective Date and provide additional notice of material changes when required by law.

10. Contact Us

Email: support@haircutnow.com
Website: https://haircutnow.com