Terms & Conditions

1. About Walk-In Manager

Walk-In Manager is a Haircut Now business-management product that helps participating shops manage walk-in customers, queues, team-member availability, assignments, notifications, manager controls, and activity records.

Haircut Now is a technology provider. Unless expressly stated otherwise, Haircut Now does not provide barbering, cosmetology, grooming, beauty, or personal-care services; employ participating professionals; own or operate participating shops; supervise how independent professionals perform services; or become a party to agreements between a shop and its customers, workers, renters, or service providers.

Some features may be available only to particular account types, subscription plans, geographic areas, devices, shops, or authorized users. Features may differ between free, trial, bundled, promotional, and paid access.

2. Eligibility, Accounts, and Permissions

Eligibility and authority

You must be legally capable of entering a binding agreement to create a business, owner, manager, team-member, or paid account. Business users represent that they have authority to act for the business they register or manage. Users may not use false identities or impersonate another person or business.

Account responsibilities

You agree to:

• Provide accurate information and keep it reasonably current
• Safeguard your credentials and use only accounts you are authorized to access
• Notify Haircut Now if you believe an account has been compromised
• Accept responsibility for activity caused by failing to safeguard credentials

Accounts may use email, passwords, verification codes, single sign-on, social authentication, or other approved methods. You may not sell, transfer, lease, or provide unauthorized access to your account.

Roles and shop access

Features and data access depend on the role and permissions assigned to a user. Shop owners may authorize managers or other users to access walk-in activity, customer records, staff availability, team relationships, settings, and other operational data. The account owner is responsible for granting appropriate permissions and promptly removing access when a user is no longer authorized.

3. Independent Shops and Professionals

Shops, salons, barbers, stylists, and other professionals generally operate independently of Haircut Now. They remain responsible for licenses, insurance, taxes, permits, health and safety, customer service, workplace conditions, compensation, staffing, employment or contractor relationships, and compliance with applicable law.

Use of Walk-In Manager does not create an employment, franchise, partnership, agency, joint-venture, or fiduciary relationship between Haircut Now and a participating shop or professional. Haircut Now does not guarantee the quality, safety, licensing, conduct, or results of services performed by a shop or professional.

4. Walk-In Queue and Assignment

Walk-In Manager is intended to assist shops with customer flow. Features may include customer check-in, queue management, team-member availability, round-robin assignment, acceptance or pass actions, activity records, notifications, and manager controls.

Queue placement, waiting time, assignment, and availability may change because of:

• Team-member availability or response
• Customer actions or preferences communicated to the shop
• Shop actions and manager overrides
• Technical conditions or operational circumstances

Haircut Now does not guarantee that:

• A particular team member will accept a walk-in
• A customer will be served within a particular amount of time
• A particular order will always be maintained
• Every notification will be delivered immediately
• A shop will continuously have participating staff available

The shop remains responsible for supervising customer service, staffing, assignments, overrides, and queue operations.

Location-based team-member check-in

Some Walk-In Manager functionality may use device location to support team-member check-in. Users must not falsify location, spoof GPS information, check in another person without authorization, or circumvent location controls.

Location verification is a technology tool and is not a guarantee that an individual remains physically present at a location after check-in. Shop owners remain responsible for attendance and staffing policies.

5. Subscriptions, Trials, and Payments

Subscriptions and automatic renewal

Walk-In Manager may be offered monthly, annually, through a free trial or promotion, or as part of a bundle. Unless expressly stated otherwise, recurring subscriptions renew automatically until canceled. By subscribing, you authorize Haircut Now and its payment processor to charge the payment method associated with your account at the billing interval displayed during purchase.

Free trials

Trial terms are displayed during enrollment. Unless otherwise stated, a valid payment method may be required, trial access is temporary, and the trial may automatically convert to a paid subscription unless canceled before the trial ends. Eligibility may be limited to new customers or accounts that have not previously used the trial. Haircut Now may prevent repeated or abusive trial use.

Cancellation

Subscribers may cancel through an available billing interface or another method provided by Haircut Now. Unless otherwise stated, cancellation stops future renewal, service continues through the paid period, completed charges are not retroactively canceled, and no prorated credit is issued. Deleting an application does not cancel a subscription.

Refunds

Except where required by law or expressly stated in an offer, subscription payments are non-refundable once charged. Haircut Now generally does not provide prorated refunds for monthly or annual subscriptions, partially used periods, failure to use features, or cancellation after a renewal charge. Contact support to review a billing error.

Pricing, promotions, and bundles

Haircut Now may change prices, features, packaging, or bundles prospectively and will communicate recurring-price changes as required by law. Promotions may have eligibility requirements, expiration dates, use limits, and no cash value. Fraudulent or abusive use of promotions may result in revocation.

Payment processing and failed payments

Haircut Now may use Stripe, application stores, or other payment processors. Processor terms may also apply, and Haircut Now generally does not store complete payment-card information. Failed payment may result in retry attempts, restricted functionality, suspension, downgrade, loss of paid features, or termination of the applicable service.

If you believe a charge is incorrect, contact support@haircutnow.com before initiating a payment dispute when practical. Fraudulent or abusive chargebacks may result in account restriction or termination.

6. Acceptable Use and Customer Data

Users may not:

• Attempt unauthorized access or share accounts without authorization
• Circumvent subscriptions, permissions, queue rules, or access controls
• Manipulate assignments, availability, activity records, or reporting
• Create fraudulent accounts or impersonate another person or business
• Introduce malicious code or interfere with platform operation
• Scrape, reverse engineer, or automate abuse of the service unlawfully
• Use Walk-In Manager to conduct unlawful activity

Businesses may use customer information received through Walk-In Manager only for lawful, legitimate business purposes. They may not sell that information, use it for unlawful spam, harass customers, publish confidential customer information, or use it for fraud. Businesses remain responsible for complying with privacy and marketing laws when independently contacting customers.

7. Communications

By creating an account or using Walk-In Manager, you agree that Haircut Now may send transactional communications about access, verification, walk-ins, payments, subscriptions, trials, security, support, product operation, and other service matters. Promotional communications are governed by law and our Privacy Policy.

Where you separately consent to SMS, message frequency may vary and message and data rates may apply. Where supported, reply STOP to opt out or HELP for assistance. Consent to promotional text messages is not a condition of purchase.

8. Third-Party Services, Availability, and Changes

Walk-In Manager may integrate with payment processors, authentication services, maps, cloud platforms, messaging providers, analytics providers, application stores, and other technology services. Their separate terms and policies may apply.

Haircut Now may add, remove, combine, rename, or modify features, integrations, eligibility, interfaces, or product packaging. We will comply with applicable law for material changes affecting paid subscriptions. We do not guarantee that a particular feature will remain available indefinitely.

We aim to maintain reliable service but do not guarantee uninterrupted availability. Maintenance, updates, hosting, Internet, carriers, payment providers, cloud providers, security incidents, integrations, and circumstances beyond our reasonable control may cause temporary unavailability.

9. Intellectual Property

Haircut Now and its licensors own the software, interfaces, source code, branding, logos, designs, databases, documentation, product names, and other proprietary materials associated with Walk-In Manager. Subject to these Terms, Haircut Now grants you a limited, revocable, non-exclusive, non-transferable license to use the service for its intended purpose.

If you provide feedback, suggestions, or feature requests, you authorize Haircut Now to use that feedback without restriction or compensation. To report copyright concerns, contact support@haircutnow.com.

10. Suspension and Termination

Haircut Now may suspend, restrict, or terminate access for material violation of these Terms, fraud, abuse, security concerns, unauthorized access, nonpayment, legal requirements, repeated misuse, threats to users, or conduct materially harmful to the service.

When access ends, paid features may stop, entitlements may expire, data may be retained as described in the Privacy Policy, outstanding payment obligations remain enforceable, and provisions that logically survive termination remain in effect.

11. Disclaimers, Business Results, and Liability

Haircut Now does not guarantee new clients, revenue, profit, appointment or walk-in volume, customer retention, staff performance, business growth, or any financial result. Business and staffing decisions remain the user's responsibility.

TO THE FULLEST EXTENT PERMITTED BY LAW, WALK-IN MANAGER IS PROVIDED “AS IS” AND “AS AVAILABLE.” HAIRCUT NOW DISCLAIMS EXPRESS OR IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION.

TO THE FULLEST EXTENT PERMITTED BY LAW, HAIRCUT NOW AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM THE SERVICE, INCLUDING LOST PROFITS, LOST REVENUE, LOST BUSINESS OPPORTUNITIES, MISSED WALK-INS, LOST DATA, THIRD-PARTY CONDUCT, UNAUTHORIZED ACCOUNT ACTIVITY NOT CAUSED BY HAIRCUT NOW, OR THIRD-PARTY SERVICE FAILURES.

TO THE FULLEST EXTENT PERMITTED BY LAW, HAIRCUT NOW'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO WALK-IN MANAGER WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID DIRECTLY TO HAIRCUT NOW DURING THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (B) $100.

Some jurisdictions do not permit certain warranty or liability limitations, so some limitations may not apply to you.

To the extent permitted by law, business users agree to indemnify Haircut Now and its officers, directors, employees, and affiliates from third-party claims arising from their services, operations, content, violation of law or these Terms, employment or contractor relationships, misuse of customer information, or infringement of third-party rights. This does not apply to claims caused by Haircut Now's own unlawful conduct.

12. Disputes

Haircut Now is not a party to disputes between customers and professionals, team members and shops, employees and employers, independent contractors and businesses, or other users. Participating businesses remain responsible for resolving their customer, workplace, compensation, and service disagreements.

Before starting formal proceedings against Haircut Now, you agree to attempt informal resolution by emailing support@haircutnow.com with your name, relevant account, the nature of the dispute, and requested resolution.

Except for eligible small-claims matters or appropriate injunctive relief concerning intellectual property or unauthorized system access, disputes arising from these Terms or Walk-In Manager will be resolved by individual binding arbitration to the extent permitted by law. The Federal Arbitration Act governs this agreement. Arbitration will be conducted by a nationally recognized provider under its applicable consumer or commercial rules.

TO THE EXTENT PERMITTED BY LAW, YOU AND HAIRCUT NOW AGREE TO RESOLVE DISPUTES INDIVIDUALLY, NOT AS A CLASS, COLLECTIVE, REPRESENTATIVE, OR PRIVATE-ATTORNEY-GENERAL ACTION. FOR CLAIMS SUBJECT TO ARBITRATION, BOTH PARTIES WAIVE THE RIGHT TO A JURY TRIAL.

13. Governing Terms

Except where applicable law requires otherwise, these Terms are governed by Delaware law without regard to conflict-of-law principles. The Federal Arbitration Act governs the arbitration provisions. Users remain responsible for laws applicable where they live, operate, or use the service.

Haircut Now may update these Terms for new functionality, technology, business practices, or legal requirements. We will update the Effective Date and provide additional notice when required. If a provision is unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver.

You may not assign these Terms without Haircut Now's written permission. Haircut Now may assign them in connection with a merger, acquisition, restructuring, financing, asset sale, or business transfer, subject to law. These Terms, the Privacy Policy, and any additional terms presented for a transaction constitute the agreement concerning Walk-In Manager.

14. Contact Information

Email: support@haircutnow.com
Website: https://haircutnow.com